Privacy Policy for YouTurn Behavioral Health Services

YouTurn Behavioral Health Services is committed to protecting the privacy and confidentiality of our clients, website visitors, and community members. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website and services.

By accessing or using our website, you acknowledge that you have read and understand this Privacy Policy.

This Privacy Policy applies to information collected through our website and online communications.

If you become a client of YouTurn Behavioral Health Services, your health information is also protected under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the Health Information Technology for Economic and Clinical Health (HITECH) Act, and applicable Maryland state privacy and confidentiality laws.

Clients will receive a separate Notice of Privacy Practices that explains how Protected Health Information (PHI) may be used and disclosed under HIPAA.

We may collect personal information that you choose to provide when you:

• Submit a contact form
• Request an appointment
• Call, email, or otherwise communicate with us
• Subscribe to updates or communications
• Complete intake or service-related forms
• Inquire about our services

This information may include:

• Name
• Email address
• Phone number
• Mailing address
• Date of birth
• Insurance information
• Emergency contact information
• Any information you choose to share regarding your mental health or treatment needs

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type
• Device information
• Operating system
• Referring website
• Pages viewed
• Date and time of access
• Website usage data and analytics

We may use the information we collect to:

• Respond to inquiries and appointment requests
• Schedule and manage services
• Provide behavioral health care services
• Communicate about appointments, billing, or administrative matters
• Improve our website and services
• Maintain required records
• Comply with legal, regulatory, and professional obligations
• Ensure the security and integrity of our systems

If you become a client, certain information related to your care may be considered Protected Health Information (PHI) under HIPAA.

YouTurn Behavioral Health Services safeguards PHI in accordance with federal HIPAA regulations and applicable Maryland laws governing mental health confidentiality.

PHI may only be used or disclosed as permitted or required by law, including:

• For treatment
• For payment
• For health care operations
• With your written authorization
• As otherwise permitted or required by law

We do not sell, rent, lease, or trade your personal information.

We may share information only in the following circumstances:

• With your written authorization
• With other health care providers involved in your care, when permitted or authorized
• With insurance providers for billing and reimbursement
• With third-party service providers that assist in our operations and are required to maintain confidentiality
• To comply with applicable federal, state, or local laws and regulations
• In response to valid court orders, subpoenas, or other legal processes
• To report suspected abuse, neglect, or threats of harm as required by law
• To protect the safety, rights, or property of our clients, staff, or others

We use reasonable administrative, technical, and physical safeguards to protect personal information and PHI from unauthorized access, disclosure, alteration, or destruction.

These safeguards may include:

• Secure electronic systems
• Access controls and authentication measures
• Encryption where appropriate
• Staff training on confidentiality and HIPAA compliance
• The use of HIPAA-compliant vendors, when applicable

While we take reasonable precautions to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

These technologies may collect information such as:

• Pages visited
• Time spent on the site
• Browser and device type
• General usage patterns

You may disable cookies through your browser settings. However, doing so may prevent certain features of our website from functioning properly.

Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any external websites you visit.

Our website is not intended for children under the age of 13 without parental or guardian consent.

We do not knowingly collect personal information from children under 13 without appropriate consent. If we learn that such information has been collected, we will take reasonable steps to delete it.

Depending on applicable laws, you may have the right to:

• Access the personal information we maintain about you
• Request corrections to inaccurate information
• Request restrictions on certain uses or disclosures
• Request copies of records, where permitted
• Withdraw previously provided authorizations
• Request confidential communications
• File a complaint regarding our privacy practices

Clients also have additional rights under HIPAA and applicable Maryland law regarding their Protected Health Information.

We retain personal information and health records for the period required by federal and Maryland laws, professional licensing requirements, insurance obligations, and legitimate business purposes.

When information is no longer required, it is securely destroyed or de-identified in accordance with applicable laws and regulations.

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with a revised Effective Date.

Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.

If you have questions about this Privacy Policy or how your information is collected, used, or protected, please contact:

YouTurn Behavioral Health Services

Phone: 443-288-0366

Email: officeadmin@youturnbhs.com

Address: 10264 Baltimore National Pike Suite B Ellicott City, Maryland 21042 United States

If you believe your privacy rights have been violated, you may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, or the appropriate Maryland state regulatory authority.

We are committed to protecting your privacy and maintaining the confidentiality, integrity, and security of your information.